Concierge Services

A friendly face for front-of-house

IPM FM Group offers a range of concierge security personnel in many sectors

IPM FM Group offer excellent front of house representation of your business with friendly uniformed staff that have excellent levels of communication skills, IT skills and telephone skills.

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Tailored Services
Case Study

Tailored concierge services

Our staff will enforce tight security measures for residents, staff and visitors with their extensive knowledge in a security background. With relevant government required training, vetted to British Standard (BS7858) and SIA licenses, their expertise will ensure a smooth front of house operations.

Our concierge staff also has the ability to:

  • Operate and Monitor CCTV
  • Emergency Procedures
  • Regular security patrols
  • Observe and report any incidents

We specialise in providing tailored services to all of our expanding clients across South Yorkshire, meeting their exact requirements and giving you as a business owner peace of mind.

For more information please call our helpful team on 0114 218 06 80

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North East Derbyshire District Council – Case Study

North East Derbyshire District Council submitted for Tender in October 2012 a requirement to manage the front of house of the council buildings and also supply security guards to a number of sites and also provide CCTV monitoring of four business centres out of hours.

The Tender was for two years with two one year extensions should the council be happy with the service provided.

This was to be the first attempt at a Tender for IPM FM Group with the council. We spent a considerable amount of time researching the Councils requirements and visiting every site to be site specific before submitting our Tender.

IPM FM Group was awarded the Tender contract.

We handpicked security officers with experience in front of house and concierge to work in the council buildings. As part of the contract we had to Tupe three originating security officers across to us. The full Tupe procedure was carried out in line with the employment laws giving a smooth transfer over to us for the officers involved. We also had our CCTV engineers attend each of the business centres to carry out a maintenance check on the original CCTV systems in place and transfer them across to our state of the art monitoring station.

The whole contract throughout all the different buildings was transferred to us with very little disruption to anyone working in each of the council buildings.

IPM FM Group continued to build a professional working relationship with the Council and after completing the initial two years’ contract was awarded the further two one year extensions.

In October 2016, the contract was re-submitted for Tender by the council as the term had been completed.

IPM FM Group Ltd as we are now known due to continued success and growth within the company re Tendered for the contract. Again we were successful in our Tender bid and now have the council contract for a further five years.

The council expressed how satisfied they were and happy how professional the contracts had been handled. They have increased the contract and number of sites incorporated to double the original Tender. The council have also incorporated all there Key Holding contracts to IPM FM Group Ltd.

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After speaking with IPM FM Group I was instantly impressed with their approach & professionalism towards the job which needed to be carried out. Their staff are always polite, of smart dress, courteous & always on time. After an initial six month trial they are still with us after three years. I can honestly say that never once have I had to call with any problems. I would not hesitate in recommending IPM FM Group’s services to any company.

Rick Muir - Van Dalen UK Ltd

Some Of Our First Rate Customers

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SIA Approved Contractor - SSAIB Security Systems

Unit 103 Westthorpe Business Innovation Centre, Killamarsh, Sheffield, S21 1TZ
IPM FM Group Ltd. Company Number 06034189 is registered in England and Wales